Avianca's main customer service number is (+1-888 (829) 1117), where you can reach a live representative 24/7. Whether you're dealing with booking changes, flight cancellations, or have questions regarding refunds or compensation, speaking to a live person ensures prompt resolution. You can also reach out via Avianca's live chat feature or email support for assistance. For all your inquiries, call (+1-888 (829) 1117). This guide explains how to contact Avianca customer service effectively, along with tips for minimizing wait times.
Why Contact a Live Person at Avianca?
- Flight Changes or Cancellations: If your plans have changed, you need live assistance at Avianca (+1-888 (829) 1117) to adjust or cancel your flights, or deal with cancellations and delays.
- Booking Clarification: Sometimes you need more details or help to understand the specifics of your Avianca booking (+1-888 (829) 1117) and reservation.
- Refunds and Compensation: Automated systems often cannot handle complex refund requests or compensation claims, making an Avianca live agent (+1-888 (829) 1117) invaluable.
- Technical Glitches: If there’s a technical issue with your booking, like payment errors, Avianca live customer service (+1-888 (829) 1117) can resolve it quickly.
Avianca Contact Options
1. Calling Avianca Customer Service Hotline
The most straightforward way to talk to a live person is by calling their customer service hotline. Avianca's main customer service number is (+1-888 (829) 1117).
2. Using Avianca Live Chat Feature
If waiting on hold isn’t your style, you can use Avianca's live chat feature. Simply head over to their website, navigate to the Help section, and select the chat option for assistance.
3. Reaching Out on Social Media
Avianca is active on social media platforms like Twitter and Facebook. Many customers have found that sending a message via these platforms leads to quick responses, especially for general inquiries.
4. Emailing Avianca Support
If your issue isn't urgent, emailing Avianca is another option. While response times can be longer, emailing ensures you have written documentation of your issue and any communication regarding its resolution.
5. Using the Avianca App
If you have the Avianca app, you can also use it to contact customer support for various issues related to your booking, refunds, and more.
6. Avianca Customer Service via WhatsApp
Avianca also offers WhatsApp customer service for some regions. You can chat directly with an agent for faster responses to general inquiries.
7. Using Avianca's Self-Service Options
If you're comfortable using self-service options, Avianca provides a lot of online tools, including their booking management tool, which allows you to handle many issues without speaking to a representative.
8. Reaching Out via Avianca's Feedback Form
If you need to submit feedback or have a non-urgent query, Avianca’s online feedback form is another useful method for contacting them.
9. Contacting Avianca by Fax
For specific situations, you might be asked to send a fax. Avianca provides its fax number for certain requests and forms.
Step-by-Step: Talking to a Live Person via Phone
- Dial the customer service number: (+1-888 (829) 1117).
- Listen to the automated prompts and select the option that best matches your issue, such as “existing reservations” or “technical support.”
- If asked for your itinerary number and you don’t have it, press “0” to bypass that step.
- When prompted, say “agent” or “representative” to speak directly with a live person.
Important Numbers for International Callers
Avianca has dedicated numbers for international callers:
- Avianca UK: (+1-888 (829) 1117)
- Avianca Canada: (+1-888 (829) 1117)
- Avianca Australia: (+1-888 (829) 1117)
Common Customer Service Queries
- Changes to Flights and Cancellations
- Hotel Booking Issues
- Refunds and Compensation